Frequently Asked Questions
Find quick answers to common support questions.
General
We typically respond to tickets within 24-48 hours during business days. Urgent tickets are prioritized and may receive faster responses.
When creating your ticket, select "Urgent" from the priority dropdown. Use this only for critical issues that require immediate attention.
Getting Started
Click on "Create Ticket" in the navigation menu, fill out the form with your details and issue description, then submit. You will receive a ticket number to track your request.
You need to provide your name, either email or phone number (or both), a subject line, and a detailed description of your issue.
No, you can submit tickets without creating an account. Just provide your email or phone number to track your tickets.
Ticket Management
Go to "My Tickets" and enter your email or phone number used when creating the ticket. You will see all your tickets and their current status.
Yes, you can view your ticket using your email or phone number and add additional comments or information through the ticket management page.
Still can't find what you need?
Our support team is ready to help you with any issues not covered in the FAQs.
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